The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do / Subir Chowdhury

Total Quality Management has been around for a long time. Subir Chowdhury takes the principles of TQM and presents them in a story of Pete, the ice cream factory manager who learns from Mike to put quality before everything else - including profit. Pete's success at work lead him to use Mike's lessons of quality in his marriage and parenting.

The ice cream maker is much like Fish! and Who moved my cheese? It offers universal lessons about achieving excellence.

The ice cream maker can be found on the shelves at HD 62.15 .C46 2005