Telephone courtesy & customer service / Lloyd C. Finch

If quality customer service matters to you, then the quality of your telephone contact with your customers is vital. Proper telephone techniques are key but are one of the hardest things for people to value. Telephone courtesy & customer service helps you focus on putting the quality of customer service first. Techniques taught include the sound of your voice to follow-up calls.

Part of the "Crisp 50-Minute Book" series.

Telephone courtesy & customer service can be found on the shelves at HF 5541 .T4 F492 2000