The big book of customer service training games / Peggy Carlaw & Vasudha Kathleen Deming

Frontline workers have the capacity to make a company look very bad ... or very good! This collection of training games will help your employees give your company a good reputation. It will enable employees to:

- Know how to create a rapport with customers or clients
- Recognize and respond to the needs of every customer
- Go beyond the expected
- Bring enthusiasm and a love of what they do to the job

Each game takes just 15 - 30 minutes. Add them to your staff meeting to help your workers keep a positive attitude on the phone and face to face.

The big book of customer service training games is on the shelves at HF 5415.5 .C37 1999